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Fiverr Review: From Freelancer As Well As Client’s Perspective

Fiverr is the latest trend in the freelancing industry. A lot of people are choosing Fiverr over Upwork as it allows them to get the work done for as low as $5.

Similarly, freelancers too are moving to Fiverr as it is considered a "Relatively Easy" option to get Freelance work.

So is Fiverr a scam? Is it worth hiring a freelancer on Fiverr? Is it worth for freelancers to dedicate their time working on Fiverr?

Having used Fiverr both as a Freelancer and Client, I would be in the best position to answer these questions. So let us find out answers to these questions and much more in this Fiverr Review.

What is Fiverr?

Fiverr is essentially a freelance marketplace, where you can buy and sell services for $5 and hence the name "Fiverr".

It started its operation in 2009 and since then it has grown exponentially. Micha Kaufman, CEO at Fiverr, in his interview to Techcrunch, had claimed that the freelancing website has completed over 25 Million transactions till date, one-third of which have come in last one year.

How To Register With Fiverr?

Unlike Upwork, Fiverr uses a single account system for both Freelancers as well as Buyers. Registration with Fiverr is simple and free. Everyone can register with Fiverr without any manual verification process. 

So whether you are a freelancer (Seller) or a client (Buyer) you can click the button below and hit the Join button to register for free.

Fiverr Review

So let us now get straight to Fiverr Review. We will start with working of Fiverr.

How Does Fiverr Work?

At Fiverr, a freelancer can create a "Gig" which nothing but a statement that tells the client what services they are offering for $5

Update: Fiverr no longer restricts the basic gig to $5. Freelancers can create Gigs up to $995

For example, a graphics designer can create a Gig for logo designing with the below title.

I will design a magnificent logo for you.

Along with the Gig title, freelancers can also add details regarding the scope of services, the USP of services etc, in the description. A freelancer will also have to specify the time for completing the Gig.

Freelancers can also provide Gig extras for additional work or quicker delivery.

In the example above, freelancer can provide provide a $5 or say $10 Gig extra for one day delivery of the logo. They can also offer more logo designs from which the client can choose one at an additional price with these Gig extras.

This gives an option for clients to choose the exact package they need without choosing unnecessary items.

A client can then search through various such Gigs created by freelancers and shortlist the one which matches his requirement. If needed, they can request a custom quote from the freelancer.

Before buying the Gig, a client has to pay to Fiverr the amount needed to buy the Gig. For Gigs up to $20, Fiverr charges extra $1 towards service charges. For gigs over $20, the charges are 5% of the amount.

This I find it to be very high especially if you are buying a $5 gig, for which you will have to shell out $6 which is 20% more than the Gig price.

After making the payment and making the purchase, the client will have to answer the freelancer's question to give him the necessary information for completing the work.

In the above example, this information may include Name of business, type of logo, color choice etc. Once the information is provided by the client, the deal will begin and the freelancer will have to complete the work in the stipulated time.

After completing the work, the freelancer will submit the same for client's review. Depending on the term and conditions of the deal, client can ask the freelancer to make any necessary changes. 

If no changes are required, client can mark the work as completed and rate the freelancer based on following parameters.

  • Communication With Seller
  • Service as Described
  • Buy Again or Recommend

These ratings will help other clients to judge the quality of work provided by the freelancer. On the similar lines, freelancer too can rate the client.

Once the order is marked as complete, Fiverr will release the payment to the freelancer after taking out their fees. Fiverr charges 20% fees for each order. So for a $5 Gig, the freelancer will only get $4

If the client does not mark the order as complete in the next 3 days, the order will be automatically marked as complete by the system and payment will be released to the Freelancer.

What Type Of Gigs Can I Find Or Create On Fiverr?

A freelancer can create almost any type of Gig that is only limited by their creativity and of course, Fiverr's Terms of Service.  

A Gig may be a purely technical job like graphics designing, animation, programming, SEO or non-technical things like making prank calls, recording funny video, advertising for someone in unique ways and other simple yet creative things.

Below is an example of a non-technical Gig. 

Fiverr Gig - Fruit Man

A guy saying out a message by wearing a fruit costume. Can you imagine this Gig being sold 157 times? Also, check the order in the queue which shows the popularity of this Gig.

This shows that creative freelancers with no skills can also make good money on Fiverr. On the other hand, clients can find Gigs on Fiverr which they may not be able to find anywhere else, at least not for $5.

Fiverr Levels

Fiverr has a level system for its freelancers. Higher levels allow freelancers to create more Gigs and offer more Gig Extras and Gig Multiples with each Gig.

The level system is also helpful for buyers, as freelancers at higher levels are usually most trustworthy than freelancers at lower levels.

Below are the various levels at Fiverr along with their benefits

New Seller

Benefits available to New Seller

  • 7 Active Gigs
  • 2 Gig Extras ($5, $10, $20)
  • 5 Gig Multiples

Level 1

Criteria for reaching Level 1

  • 30 days active on Fiverr
  • Completed at least 10 individual orders
  • Maintain a 4 star rating and above
  • Have a low cancellation rate

Benefits available to Level 1 seller

  • 15 Active Gigs
  • 4 Gig Extras ($5, $10, $20, $40)
  • 10 Gig Multiples

Level 2

Criteria for reaching Level 2

  • Completed at least 50 individual orders in two consecutive months
  • Maintain a 4.5 star rating or above
  • Have a low cancellation rate

Benefits of Levels 2 seller

  • 20 Active Gigs
  • 5 Gig Extras ($5, $10, $20, $40, $50)
  • 15 Gig Multiples
  • Priority customer support

Top Rated Seller

Criteria for being a Top Rated Seller

  • Maintain a high star rating (4.7-5 star rating)
  • Exceptional customer care
  • Have a low cancellation rate
  • Community leadership
  • Volume of sales

Benefits of a Top Rated Seller

  • 20 Active Gigs
  • 5 Gig Extras ($5, $10, $20, $40, $50)
  • 15 Gig Multiples
  • Priority customer support

Fiverr Processing Fee

The processing fee is on the higher side at Fiverr. It charges 2% or $1 whichever is higher, as its fees. That means for completing a Gig, instead of $5, you will actually get $4 in your account which turns out to be 20% commission for Fiverr. 

In addition to processing fees, Fiverr also charges you withdrawal fees of 2% or $1, whichever is lower.

Add to it, sellers have to pay $1 up to $20 of Gig value as service charges. For gigs over $20, the charges are 5% of gig value.

So, for a basic Gig worth of $5, Seller pays $6 while the freelancer gets only $4. This according to me is a very high commission.

Is Fiverr A Scam?

The short answer: No, Fiverr is not a scam. However, the freelancers registered on Fiverr can be scammers. That's very much the case on any freelance websites.

Every website has a dispute system which handles the disputes taken to them by the clients at their own discretion. Some of these decisions are in the favor of clients while others are in the favor of the freelancers.

It is very much natural that a decision may go wrong outraging the wronged party. In fact, there can be cases where the decision was correct, still a person may not be ready to accept it just because it was against his will.

All these leads to negative reviews related to Fiverr. However, since there are more negative Fiverr Reviews as compared to other freelancing websites, it does indicate inefficiency of Fiverr support to resolve issues to satisfy both the parties.

Also, a lot of freelancers too have complained that Fiverr bans them stating that they have violated its T&C conditions without giving any details about vioation.

Once banned, they can withdraw the earnings only after 90 days. Some freelancers even claim that they are not able to withdraw their earnings even after 90 days.

While such complaints do raise doubts over the credibility of Fiverr but you cannot ignore the fact that thousands of people are making their living out of Fiverr without any complaints. Even I have sold Gigs on Fiverr and had no issues with the payment.

So Fiverr does have problems for both clients and freelancers. It is unethical whether it is about banning freelancers without disclosing the reason or it's inability to resolve disputes, but it is certainly not a scam.

Advantages Of Fiverr For A Freelancer

1. Since Gigs are valued only at $5, a lot of people switch to Fiverr for completing basic tasks and hence it is easier to get freelance work.

2. You do not need to have any technical skills to sell on Fiverr. Anyone with creativity can earn money with Fiverr.

3. You actually get paid to do things which you love to do. So you can make money while having fun.

4. At Fiverr, buyers search you for your Gig. This makes sure get more exposure as against other freelance websites where mostly you have to search for a buyer for your services.

5. You can do marketing for your Gig on social media to get more orders.

Disadvantages Of Fiverr As A Freelancer

1.  You have no control over the Gigs you chose. When someone buys your Gig, it gets automatically accepted by the system.

2. Fiverr Rating system is questionable. If you have a lot of people wrongly buying your Gigs which are not relevant, you may end up with a negative rating, if you do not complete them. Even if you refund the amount and ask your buyer to leave a positive rating, it does show up in your canceled orders.

3. If you are new to Fiverr trying to sell a popular Gig being that is being offered by many other sellers, your Gig may never be visible to the clients.

4. Commission charged by Fiverr is very high considering the fact that most people just purchase the basic Gigs of $5

5. You can withdraw your earnings only after 14 days of receiving the payment which Fiverr claims to be for safety purpose, in the case of any issue being raised by the buyer.

6. Fiverr can ban you without giving any reason if they feel you violate their T&C. This will hurt more for top rated sellers who worked really hard to get good ratings to his account.

Advantages Of Fiverr As a Buyer

1. If $5 is all your budget is,  you can get better services at Fiverr, than Upwork or other Freelance websites, where the quality of service you get, would be way below an acceptable level for this price tag.

2. If you do not get satisfying results, $5 is all you lose.

3. Fiverr offers a variety of Gigs for you to choose from.

Disadvantages of Fiverr As A Buyer

1. A lot of sellers offer a cash back to the buyer in case if they are not happy with the services. Most buyers prefer a refund and leave a positive feedback for the seller resulting in higher ratings for non-deserving sellers.

This does show up in canceled orders, but as discussed earlier, it is difficult to make out if the order was canceled due to Buyer's fault or seller's fault.

2. A lot of people buy fake reviews by asking their friends to purchase Gigs and then provide them a 5-star rating. This further makes the rating system unreliable.

3. You have to pay minimum $1 as service charges, even for a $5 Gig.

Final Words

Every freelance website has its pros and cons and Fiverr is no exception. If you are a freelancer, you have nothing to lose by creating a Gig at Fiverr.

But if your idea is creative enough, you may just end up earning much more than you would have imagined. There are many freelancers who are earning over $ 1 Lac per month at Fiverr.

However, as a buyer, you need to very careful while choosing a Gig. Though there is a risk factor involved with every freelance website or even with real-life contracts, the risk factors are more with Fiverr as it usually does not filter out fraud sellers. On the positive side, it's all about $5.

Freelancers got not much to lose for using Fiverr. As a buyer, if you can spend carefully, you can hire some good freelancers for very cheap rates. Overall for me, Fiverr is a decent place for both freelancers and clients.

Have any good or bad experiences with Fiverr as a buyer or seller? Do share with us too.

Click Here to Leave a Comment Below 30 comments
Mehtab - May 18, 2018

Hi, do i need to pay for signing and selling gig on fiverr

Reply
JhemD - April 1, 2018

Mr Aquif in every purchase of the buyer, the fiverr gets commission from it?

Reply
    Aquif Shaikh - April 1, 2018

    Yes, Fiverr earns a $1 commission everytime you add money for buying a Gig. The commission goes up to 20% beyond $20. These charges, according to Fiverr include payment processing charges. However, if you have money in your Fiverr account either through sales made as a seller or previously loaded balance or refunds, you will only pay $5 for the Gig.

    Reply
M John Xavier - March 25, 2018

Congratulations Mr.Aquif Sheikh,
l really enjoyed your painstakingly dissected anaylitical review with encouraging advice and suggestions,when I just lost my Rs.700/-of my hard mony as registration fees.and looking for some way out to earn some mony for my livelihood.
Now I am 71 years lonely with fully dependent on known ones with enough technical skills and writing expedience as well.
l luckily happened to read your block when I was painstakingly browsing for some on line work. Your impartial anaylitical points are really useful and helpful not only to me but also for many , many .
I thank you.
May God Bless you.
M.John Xavier.

Reply
    Aquif Shaikh - March 25, 2018

    Mr. Xavier, it’s the comments like this which encourages me to keep going and writing about legitimate ways or online without promoting scam for self-benefits. Thank you for such a lovely comment and I wish you all the very best with your project hunt.

    Do let me know if you need any personalized suggestions from my end.

    Reply
Shopnil - March 16, 2018

Hey Aquif,

Thanks For telling about Fiverr.I joined Fiverr 6 month ago but I do not get any orders, can you suggest me any tips for getting orders?

Regards,
Shopnil

Reply
    Aquif Shaikh - March 17, 2018

    Shopnil, you must use the keywords in your Fiverr Title as well as text. In addition, make sure to offer services at cheap rates to get started. This will help you get first few orders. Once you start getting orders, if you can manage good reviews, you will get many repeat orders. You can then either provide add-ons for full service or increase the base price.

    Reply
anahita - February 9, 2018

I think fiver is not valuing freelancers, exploiting those in poor countries and is really undervaluing time and investment. Well you get what you pay for I guess, it depends on how serious you are about your business. Freelancers don’t be slaves, charge the worth of your work and time! Business owners, don’t skimp on your design and marketing, these are crucial elements.

Reply
    Aquif Shaikh - February 9, 2018

    Anahita, the debate of Freelancer vs Business owners is never-ending. And it’s not just on Fiverr. It’s the same on Upwork or Freelancer.com or even in offline contracts. At times the business owners exploit freelancers by not paying them what they deserve and sometimes not paying at all.

    But there are also freelancers who deliver shabby work and then cry foul when they are not paid. So, there are always two sides of a coin.

    The only negative with Fiverr is that unlike Upwork, you cannot filter out clients whom you find to be unworthy. Any Tom, Dick, and Harry can hire you and you cannot do anything about it. But to be fair, it’s also easier to get work on Fiverr than Upwork.

    Reply
      Tony - February 12, 2018

      You have reason, many Bangladesh But there are also freelancers who deliver shabby work and then cry foul when they are not paid. they are not professionals but they have many stars thanks to ignorant entrepreneurs who then have to redo the job!

      Reply
Kate - January 18, 2018

My experience has been good! Just choose from top rated or level 2 sellers to reduce the risks of getting ripped off. My go to designer is premiumencore and I always get high quality work for the lowest price.

Reply
Bengt - December 19, 2017

A few weeks ago, I told Fiverr that a seller has misrepresentations in his profile.The seller advertises with certificates that do not exist. I have provided evidence to Fiverr.
But Fiverr does nothing!
How can I trust that other profiles are correct?

Reply
sean - November 7, 2017

Fiverr isn’t a scam, but it’s customer service is! I have tried repeatedly over the past month to contact the designer I have been working with on a website and I am constantly told I’m a robot, constantly told to change my password, which I do, constantly am tested with road signs, etc., adn yet I can NOT get into the site. I get idiotic communications from the site’s “customer idiots”, but sstill can’t get in. I WOULD DEFINTELY NEVER USE FIVERR AGAIN, AND I RECOMMEND OTHER TAKE HEED!

Reply
    Aquif Shaikh - November 7, 2017

    Hi Sean,

    I do agree that a lot of people had a problem with customer support of Fiverr and I am in no way trying to defend them. But the issue that you are facing is usually triggered when the server detects a bad browser or a spam IP or an infected computer. Even my website uses security measures that filter away bad browsers and often verifies the Login page.

    I suggest that you try accessing your Fiverr account from a different computer using a different internet connection and see if the problem persists.

    Reply
Ali Raza - September 7, 2017

Thanks Aquif for mentioning my blog post, I really appreciate your gesture. I have best wishes for you and your blog.

Reply
Will T. - August 7, 2017

We are a nonprofit that paid a designer to do a logo for us. He sent over terrible quality designs that were completely different from what we asked for while our manager was coming back from vacation.

The designer didn’t respond to our requests and then deleted his account. Since it was out of the “3-day window” Fiverr washed their hands of the matter – actual response from their customer service representative “Alex”:

“Your order got completed automatically, 3 days after delivery since you didn’t reject the order or asked for a revision in that time period. Unfortunately, your seller is no longer a member of our Fiverr community so we cannot reach him to get back to you with the Logo design.”

He then goes on to literally give us tips:

“The next time you’re browsing Fiverr, here are a few suggestions to help you on your next purchase:”

What a terrible, condescending, unfriendly company. It’s been 3 months and we still have zero content we paid because Fiverr doesn’t care.

Reply
    Aquif Shaikh - August 7, 2017

    Sorry to know that you had a bad experience with Fiverr. But in my honest opinion, it was more of seller’s fault than Fiverr. Every company has its refund policy and Fiverr is no different.

    As a buyer, you were required to reject the design when the buyer refused to reply to your emails. If Fiverr still refused to refund your money, it would have been a different thing altogether.

    If there are fraud sellers, there are fraud buyers too. What if seller’s design was good and the buyer wanted to take advantage by not paying the seller?

    Not saying that you are in the wrong. And not trying to defend Fiverr either. Just trying to share my honest opinion in this case.

    Reply
FairyCandles - August 3, 2017

I hired ECCOMMERCEXPERT1 from Fiverr to make my online store and we agreed on the beginning for the specific content which was to make a store in another language. I provide them with all the language material. At the end they just google translated it, never used any material I provided them with and they left horrible mess of a store that I can’t really use now. I was messaging them and contacting and all they were saying were lies such as we are not in the office, wait for couple of days etc. etc. and Then we came to the point that I couldn’t cancel the order anymore because ti has been to long since the order was made. Total rip off!!

Reply
    Aquif Shaikh - August 3, 2017

    That does happen a lot on Fiverr. You must always check the credibility of the sellers before hiring them.

    And for critical projects, I always suggest using Upwork as it is more friendly to employers.

    Reply
Murtaza - July 2, 2017

Nice Review Aquif Bro.
I dnt know about freelancers but i think Fiverr is best for buyers, I have Been using it fro 3 months and Its just Awesome.
And even if the task is not completed by the seller or we Are not satisfied then even we dnt have to lose $5, as we can raise dispute in Fiverr and they will return $5 back.

Reply
Wilhelmina - June 17, 2017

How do I see people who are available to do a business logo?

Reply
    Aquif Shaikh - June 17, 2017

    Hello Wilhelmina,

    You can find the freelancers either by navigating to the desired category or searching for the same using the search option on the website.

    Reply
Jenny Lerew - May 12, 2017

Give me a break. $5 services?! This is an insult to entrepreneurs.

Reply
    Aquif Shaikh - May 12, 2017

    It’s your perspective Jenny. A lot of people earn living out of it. Moreover some gigs take just few minutes to complete. So the pay rate turns out to be more than $5/hour.

    Reply
      PeterK - October 11, 2017

      My daughter uses Fiveer and literally makes hundreds of US$s per month! It works. like any business, it has its sortcomings, but these are far less than its upside. Thanks a lot Aquif.

      Reply
        Aquif Shaikh - October 11, 2017

        Good to know, Peter. I am sure there are many others who make living out of Fiverr. It’s far from perfect, but good enough for most people.

        Reply

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